| US Size | Bust | Waist | Hips | Hollow to Floor | Height |
|---|
In this article, you can find important information regarding our product processing, tailoring and shipping information to include the topics listed in the catalog (hyperlinked to the appropriate section for ease of access).
Processing Your Order
Depending on your ordered item, the processing/tailoring time will differ slightly.
Ready-Made Items
A selection of our products is ready-made, meaning these items are in stock and ready to be shipped. They usually take less than 48 hours to process before shipping. These items include Try-On Dresses, Final Sale Items, Clearance Sale Items, Swatches, and any item marked “Ship in 48hrs” on the product details page.
Made-To-Order Items
Most of our products are Made-to-Order, meaning that we only begin sewing them once an order has been confirmed. It can take a few weeks for us to finish making an item before it can be shipped.
Tailoring time differs from category to category. Please refer to the table below for the estimated tailoring times.
|
Category |
Standard |
Rush Order |
| Wedding Dresses | 20 - 25 days |
10 -15 days |
| Evening Dresses |
15 - 22 days |
10 - 12 days |
| Prom Dresses |
15 -22 days |
10- 12 days |
| Bridesmaid Dresses |
12 - 18 days |
12 -18 days |
| Mother Dresses | 15 - 20 days | 10 - 15 days |
| Flower Girl Dresses | 12-18 days |
12-18 days |
Shipping Information
Shipping time differs for different places. Please refer to the table below for the shipping method options, timings, and estimated shipping cost. up $99 free Shipping.
|
Shipping Method |
Region |
Delivery Time (business days) |
Shipping Cost (US Dollars) |
|
Standard-Shipping |
United states,Australia,Canda,Germany,United Kingdom,France,New Zealand,Ireland,Spain |
12 -18 days | 9,99 USD |
| Standard-Shipping |
All Other Countries |
15 - 20 days |
29,99 USD |
|
Fast-Shipping |
United states,Australia,Canda,Germany,United Kingdom,France,New Zealand,Ireland,Spain |
7 - 14 days |
29,99 USD |
| Fast-Shipping |
All Other Countries |
10 - 15 days |
59,99 USD |
We work hard to ensure every package is delivered on time and in good condition, but once the package leaves our facilities we have little control over what happens to the package.
We are not responsible for lost or stolen packages, but we are happy to see what we can do to help if something goes wrong in transit.
Before reaching out to us, we recommend double-checking your tracking number to confirm the status of your order, and depending on the status, try doing the following:
Marked as Delivered:
• Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (which happens all the time).
• If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent), as carriers will sometimes mark a package as delivered prematurely. Please contact us if it doesn't show up by the 48-hour mark.
• Please be aware that if you haven't confirmed the delivery after 30 days from the dispatch date due to shipping delays, our system will automatically update your order status to "All Completed". In this case, please be assured that you can still check the shipping record for updates and the 14-day return window will start from the day you receive the package according to the record. For any further questions, please feel free to contact us.
Still in Transit:
• The carrier may have gotten delayed and updated their estimated delivery window. As long as the tracking status was updated recently (in the past 2-3 days), everything should be fine, just wait for the package to be delivered.
• If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information.
Pending Delivery:
• If your tracking status shows delivery as pending, reach out to the carrier to see if they can provide you with an explanation.
• Sometimes packages get marked as pending if conditions are too dangerous for drivers or if the carrier is experiencing an issue on their end.
If none of the above works, and you have spoken with the carrier and they are unable to assist, please Contact our customer service team with your order number and your needs. We'll see what we can do to help.
When to Order
Total Delivery Time = Processing/Tailoring Time + Shipping Time
At checkout, we will provide you with an estimated delivery window for your order, which will also be noted in your Order Confirmation email.
If your order contains multiple items, they will be shipped together. Therefore, the total processing/tailoring time will depend on the product with the longest processing/tailoring time. Please refer to the “Processing Your Order” section for detailed processing/tailoring times of different products.
Please keep in mind that processing/tailoring times can sometimes increase, especially between January and March.
• For ready-made items, while it doesn’t take too long for these items to be processed and delivered, we recommend ordering at least 1 month before you need them.
• For made-to-order items, it can take a few weeks for us to finish making an item before it can be shipped. For example, wedding dresses can take several weeks to tailor plus additional time (differing from country to country) for shipping & delivery. Therefore, we recommend ordering made-to-order items 3-4 months before your event. This can also help prevent delays due to unforeseeable circumstances, such as natural disasters or carrier-related issues.
If you aren't sure what the processing or production time of a specific item is, you can find this information on the item details page.
Keep in mind that while some pages will give you an estimated delivery window, this will change at checkout based on the provided shipping address so check the delivery window at checkout before ordering.
Important Notes
• An estimated delivery window will be provided at the checkout page. It will appear under the shipping methods.
• We do not recommend ordering made-to-order items earlier than 3-4 months before your event date. This should allow enough time for production, delivery, and any needed alterations (as is common with formal wear).
• All custom-sized dresses are non-returnable.
• We do not offer exchanges at this time. If you purchase a dress and find it unsuitable, you will need to process a return.
We’re always here to help answer your questions. We believe in the importance of customer service and will do everything we can to ensure your satisfaction. If you have any issues, reviews or suggestions, please don’t hesitate to contact us.
Technical Support & Sales Questions
Experiencing any product-related issues? Visit our support center for FAQs and other online guides. If this doesn’t help, send us an email at hello@chicloth.com for assistance with technical issues, purchasing, and more.
We’re always ready to hear from you! All your inquiries will be read and responded to within 24 hours except on weekends and public holidays.
Suggestions & Feedback
We greatly appreciate your suggestions or feedback on our products, website, or services. Feel free to send us an email or message at hello@chicloth.com. Let us hear your voice so we can better serve you!
Media Contact
Reviews from editors with their own websites, SNS, forums, blogs, etc. are welcome. Don’t hesitate to send us an email at hello@chicloth.com.
FaceBook:https://www.facebook.com/chiclothcom/
Instagram:https://www.instagram.com/newchicloth/
Pinterest:https://www.pinterest.com/chiclothshop/
Youtube:https://www.youtube.com/@chicloth
Partner Development
Contact us at hello@chicloth.com if you’re interested in distribution, advertising, or other business cooperations. We value every opportunity to build a win-win partnership with you.
EIN: 33-2423521
Registered Address: 30 N GOULD ST STE R SHERIDAN, WY 82801 United States (this is not a returning address)
Business Address:Building 20, No. 2, Taishan Road, Suzhou High-tech Zone,215000, China
chicloth.com makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by chicloth.com, so you can choose the right way for you.
Paying with Paypal: 
1. On your Shopping Cart page, click " To checkout " after reviewing your items.
2. On the Order Information page, under Payment Methods, select the paypal option.
3.Logging in with your PayPal username and password,and confirm your payment.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.If you don't want to create a new PayPal account, you can click "Cancel and return to chicloth.com", go back to the shopping website, and choose another payment method.
Paying with Credit/Debit Card
To make you convenient, we choose Visa/MasterCard as the immediate Payment. Visa is used by people around the world, which offers convenience and reliability. Use Visa cards to pay for purchases in more than 170 countries, as well as at Internet merchants. While, MasterCard from Worldwide offers great international business. You will find MasterCard can offer the best service to you while you shop.
If you choose to make the payment by Visa/MasterCard, Please follow the payment way, as follows:
1. On your Shopping Cart page, click " To checkout " after reviewing your items.
2. On the Order Information page, under Payment Methods, select the Visa/MasterCard option.
3. Then click on Continue Checkout. You will then go to the final page where you can complete your order payment.
Paying with Google Pay
Google Pay is an easy, seamless, and extremely popular way to pay for online purchases.
With security built in to protect you before, during, and after every payment.
Google Pay is accepted by all major banks in the United States of America and beyond.
Paying with Apple Pay
Faster and easier than using cards.
No additional or hidden charges.
Privacy and security built in.
Paying with Klarna
With Klarna, you can divide your purchase amount into multiple equal installments. This enables you to spread out the cost of your shopping over a certain period, making it more manageable for your budget.
To opt for this payment option, just choose your desired credit or debit card. Automatic deductions will be set up at regular intervals. The first payment will be initiated as soon as your order is confirmed (usually on the shipping date).
The great advantage is that if you pay according to the schedule, there will be no interest levied and no extra fees added. It offers a straightforward and affordable way to complete your purchases.
Paying with Money Transfer: 
1. On your Shopping Cart page, click " To checkout "after reviewing your items.
2. On the Order Information page, under Payment Methods, select the Bank Transfer option.
3. After checking the details of your order, click " Order Submit "
Your order will now have been placed, but chicloth.com will not start processing your order until you have paid the full amount.
To complete payment of your items by bank transfer, contact your local bank who will be happy to make the transfer.
The bank transfer beneficiary details for chicloth.com are:
Order Value ⥠USD$300 , Big Discount Offered if Paid by Bank Transfer
$300-$500 5% OFF
$501-$1000 4% OFF
>$1000 3% OFF
After successfully transferring the funds, please offer us bank transfer copy, after confirming the money, your orders will be arranged quickly.
If you have any further questions regarding your chicloth.com order payment through bank transfer, please email: hello@chicloth.com
We want to remind all customers they are responsible for any local handling fees and Intermediary bank handling fees. Therefore, customers should confirm total payment amounts with their local bank.
Paying with Western Union 
Using Western Union
1. On your Shopping Cart page, click " To checkout " after reviewing your items.
2. On the Order Information page, under Payment Methods, select the Western Union option.
3. After checking the details of your order, click " Order Submit "
Your order will now have been placed, but chicloth.com will not start processing your order until you have paid the full amount.
To complete payment of your items by Western Union, go to your local Western Union branch, or go to their website, and follow the instructions.
Order Value ⥠USD$300 , Big Discount Offered if Paid by Western Union
$300-$500 5% OFF
$501-$1000 4% OFF
>$1000 3% OFF
After successfully transferring the funds, Please offer us the first name, last name, country, order number, payment amount and MTCN( ï¼Money Transfer Control Number. after confirming the money, your orders will be arranged quickly.If you have any further questions regarding your chicloth.com order payment through Western Union, please email: hello@chicloth.com
We want every Western Union transaction to go smoothly for our customers, so please be sure to check the total payment amount with them first. chicloth.com cannot cover any handling fees added on by local Western Union branches.
if you have any questions about your order or payemnt, please email: hello@chicloth.com
